Returns

Our Return Policy

All returns require a Return Authorization number. Obtain your RA#  by phone (413) 528-5200 or email info@sproutman.com.

Amount of Refund: You get your merchandise cost refunded less credit card/bank charges and a restocking fee (5%). Freight is not refundable. For maximum refund your product must be unused and returned within 30 days and include ALL parts, packing materials, instruction books, and paperwork. Used products get a maximum refund of 80% of  the merchandise cost. We strive to be fair and reasonable with your return. But please understand, we can only sell brand new products on our webstore.

Return Shipping Address: The address on the box is NOT always the address for making your return. We will provide the correct shipment address for your return along with the Return Authorization Number.

Insurance: We are not responsible for lost returns. Please return all products via UPS or any other method that provides tracking and insurance information. We cannot not refund you if we never receive your return or it arrives damaged. Package your product carefully in the original packaging. You are responsible for getting it to us in good condition.

Online Classes: Full refunds are available if your request is received in writing by 9am Eastern time on the first day of the class. After that time, there are no monetary refunds, however, your payment is still good and can be used to take the class at a later date.

Organic Sprouting Seeds: Unopened seeds can be returned within 60 days of your invoice date for full credit. A return authorization number is required. Opened seeds can be returned within 60 days for a partial credit depending on weight less a 20% restocking fee.